Contact Us

Thank you for visiting Nivarelle Rings. If you have a question about a product, order, delivery, return, refund, or another store-related matter, you can contact us using the information below.

Customer Support

Business Email: Email Support

Website Chat: Our website chat is available 24/7 to receive customer messages. Customers may submit a message at any time; however, an immediate response from a live representative is not guaranteed. Messages are reviewed and answered after they are received.

Please do not send payment-card numbers, passwords, banking information, or other sensitive financial information through email, chat, or the contact form.

Order-Related Support

When contacting us about an existing order, please include:

Your full name
Your order number
The email address used during checkout
A clear explanation of your question or issue
Photographs or video if the product arrived damaged, defective, incorrect, or incomplete

Providing this information will help us locate your order and review the issue accurately.

Shipping and Delivery Questions

For information about our $10 USD flat-rate shipping charge, processing time, delivery estimates, tracking, cancellations, address modifications, or delayed packages, please review our Shipping Policy.

If you still require assistance after reviewing the policy, contact Email Support with your order number.

Returns and Refunds

For information about our 30-day return period, eligibility requirements, return shipping costs, damaged or incorrect products, non-returnable products, and refund processing, please review our Return and Refund Policy.

All returns require approval before a product is sent to our business address.