Product Questions
Are the 14K and 18K rings solid gold?
Yes. The 14K engagement ring is made from solid 14K rose gold, and the 18K engagement ring is made from solid 18K yellow gold.
Are gold-plated rings solid gold?
No. Gold plating is a surface finish over another base material. The exact base material and finish are stated on each product page.
Which rings are fixed size or adjustable?
The 14K ring, 18K ring, and multicolor CZ spinner ring are fixed Medium size. The Opal, beaded, and Moonstone rings allow minor fit adjustments.
Which rings are made to order?
The solid 18K yellow gold ring and the Opal ring are made to order. They are prepared for dispatch within 2–3 business days.
Is engraving or personalization available?
No engraving, personalization, or customization is currently offered. An option is available only when it is displayed and selectable on the product page.
What is included with my order?
Package contents vary by product. Review the relevant product page to confirm whether your order includes only the ring or also includes a box, pouch, card, or gift packaging.
Will the ring look exactly like the product images?
Lighting and screen settings may affect the appearance of colors, stones, and finishes. Review the product images together with the written specifications.
How should I care for my ring?
Avoid perfume, lotion, harsh chemicals, chlorine, water, and strong impact. Remove the ring before swimming, bathing, exercising, or cleaning. Follow the care instructions on the relevant product page.
Ordering, Shipping, and Returns
What payment methods are accepted?
Only payment methods displayed during checkout are available. Prices are displayed in USD, and applicable taxes are calculated during checkout where required.
Where does Nivarelle Rings ship?
Nivarelle Rings ships only within the United States. Orders are fulfilled and dispatched by Nivarelle Rings from Thibodaux, Louisiana, through USPS or UPS.
How much does shipping cost?
Shipping costs $10 USD per order. Complete information is available in our Shipping Policy.
How long does delivery take?
Processing takes 2–3 business days. Carrier transit takes approximately 2–5 business days, providing an estimated total delivery time of 4–8 business days.
How can I track my order?
A tracking number or link is sent after dispatch. You may also use Track Your Order.
What should I do if my package is delayed or missing?
Check the tracking information first. If the estimated delivery period has passed or tracking has stopped updating, contact us through Contact Us with your order number.
Can I cancel my order or change my delivery address?
A cancellation or address change may be requested before dispatch. It is effective only after Nivarelle Rings confirms it. After dispatch, cancellation or address changes cannot be guaranteed.
What is the return period?
An eligible return may be requested within 30 calendar days after delivery. The product must be unused, unworn, unaltered, and returned with its original packaging and proof of purchase. See our Return and Refund Policy.
What should I do if my order arrives damaged, defective, incorrect, or incomplete?
Contact us within 3 calendar days after delivery. Provide your order number, checkout email address, a description of the issue, and clear photographs or video.
Who pays return shipping?
The customer pays return shipping for size, preference, or change-of-mind returns. Nivarelle Rings covers approved return shipping for a damaged, defective, incorrect, or incomplete order.
Are exchanges, restocking fees, or an extended warranty offered?
Direct exchanges and a separate extended warranty are not offered. No restocking fee is charged for an approved return.
When will my refund be processed?
An approved refund is processed to the original payment method within 5 business days after the return is received and inspected. The payment provider may require additional time to post the credit.
How can I contact Nivarelle Rings?
Contact us through Contact Us, website chat, or Email Support Personal information is handled according to our Privacy Policy, and website conditions are available in our Terms of Service.