At Nivarelle Rings, we want customers to understand the return and refund process before making a purchase. This policy explains the return window, eligibility conditions, return costs, non-returnable items, damaged or incorrect orders, inspections, refunds, and exchanges.
1. Return Window
You may request a return within 30 calendar days from the date your order is delivered.
A return request received after the 30-day period will not be eligible for approval.
2. Return Eligibility
To qualify for a return, the product must:
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Be unused and unworn.
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Be in the same condition in which it was received.
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Include its original packaging.
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Include the order number or other proof of purchase.
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Have no scratches, wear, resizing, repairs, alterations, or customer-caused damage.
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Meet all other requirements stated in this policy.
Nivarelle Rings will inspect every returned product before approving a refund.
3. Change-of-Mind Returns
Change-of-mind returns are accepted within the 30-day return period if the product remains unused, unworn, undamaged, and in its original packaging.
Examples include:
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The customer no longer wants the product.
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The customer selected the wrong size.
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The product does not suit the customer’s personal preference.
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The customer wants to purchase a different product.
The customer is responsible for return shipping costs for change-of-mind, preference, or sizing returns.
4. Damaged, Defective, Incorrect, or Incomplete Orders
The following issues must be reported within 3 calendar days of delivery:
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The product arrived damaged.
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The product has a manufacturing defect.
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Nivarelle Rings sent the wrong product.
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An item is missing from the delivered order.
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The delivered quantity is incorrect.
Contact Nivarelle Rings at Email Support and provide:
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Your order number.
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The email address used during checkout.
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A clear description of the issue.
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Clear photographs or video of the product.
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Photographs of the packaging and shipping label, where applicable.
Keep the product, original packaging, shipping label, and packing materials until Nivarelle Rings completes its review.
Claims submitted after the 3-day reporting period may not qualify as delivery-damage, defect, incorrect-item, or incomplete-order claims.
A package that has not been delivered is handled according to our Shipping Policy.
5. Manufacturing Defects
A manufacturing defect may include a structural fault, loose stone, damaged setting, broken component, or another defect that was present when the product was delivered.
Normal wear, accidental damage, improper use, scratches caused after delivery, resizing, repairs, or customer alterations are not manufacturing defects.
A suspected manufacturing defect must be reported within 3 calendar days after delivery with clear supporting photographs or video.
6. Non-Returnable Products
The following products are not eligible for return:
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Used or worn products.
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Products showing scratches, wear, stains, or customer-caused damage.
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Products that have been resized, repaired, engraved, customized, personalized, or altered.
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Products missing their original packaging.
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Products returned without proof of purchase or a verifiable Nivarelle Rings order number.
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Products marked as final sale before purchase.
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Products sent after the applicable return period.
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Products that do not match the item originally purchased from Nivarelle Rings.
A discounted product remains eligible for return if it was not clearly marked as final sale and otherwise meets this policy’s requirements.
7. How to Request a Return
To request a return, email Email Support within the applicable return period.
Include:
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Your full name.
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Your order number.
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The product you want to return.
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The reason for the return.
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Photographs or video if the product is damaged, defective, incorrect, or incomplete.
Nivarelle Rings will review the request and provide written return instructions if it is approved.
Do not send a product back before receiving return authorization. Products returned without prior approval, sent to an unauthorized address, or missing the information required to identify the order may not be accepted.
8. Authorized Return Address
After your return request is approved, the product must be sent to:
Nivarelle Rings
333 Johnson Ridge Ln, Thibodaux, LA 70301, United States
This address should only be used after Nivarelle Rings provides written return authorization.
Do not send an unapproved return to this address.
9. Return Shipping Costs
Change of Mind, Size, or Personal Preference
The customer is responsible for paying the return shipping cost.
Nivarelle Rings will not reimburse return shipping expenses for change-of-mind, sizing, or personal-preference returns.
We recommend using a trackable shipping service and keeping the shipping receipt until the return and refund are completed.
Damaged, Defective, Incorrect, or Incomplete Orders
If Nivarelle Rings approves a claim for a damaged, defective, incorrect, or incomplete order, Nivarelle Rings will arrange or cover the approved return shipping cost according to the written instructions provided after reviewing the claim.
Do not send the product or purchase return shipping before receiving these instructions.
10. Restocking Fees
Nivarelle Rings does not charge a restocking fee for an approved return.
No hidden restocking charge will be deducted from an approved refund.
11. Original Shipping Fee
The original $10 USD shipping fee is non-refundable for:
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Change-of-mind returns.
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Size-related returns.
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Personal-preference returns.
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Other returns that are not caused by a Nivarelle Rings error.
When an approved return is caused by a Nivarelle Rings error or because the product arrived damaged, defective, incorrect, or incomplete, the original $10 USD shipping fee will also be refunded.
12. Packaging the Return
The customer must package the returned product securely to prevent damage during return transit.
The product should include its original packaging and any components received with it.
Nivarelle Rings cannot complete the refund inspection until the returned product has been delivered to the authorized return address.
For customer-paid returns, retain the tracking number and shipping receipt as proof of return delivery.
13. Return Inspection
After receiving the returned product, Nivarelle Rings will inspect it to confirm:
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It is the same product purchased from Nivarelle Rings.
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It meets the return eligibility conditions.
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It is unused and unworn.
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It has not been resized, repaired, altered, or damaged by the customer.
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The original packaging and required order information are included.
Nivarelle Rings will notify you whether the return has been approved or rejected.
A refund will not be issued for a product that fails to meet the conditions disclosed in this policy. If a return is rejected, Nivarelle Rings will explain the reason using the contact information associated with the order.
14. Refund Processing
After the returned product is received, inspected, and approved, Nivarelle Rings will process the refund within 5 business days.
The refund will be issued to the original payment method used for the purchase.
After Nivarelle Rings processes the refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account. This additional processing time is controlled by the financial institution.
If Nivarelle Rings confirms that the refund has been processed but it is not visible, contact your bank or payment provider first. You may then contact Nivarelle Rings at Email Support with your order number for further assistance.
15. Rejected Returns and Refunds
A refund may be rejected if the returned product:
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Was sent after the return period.
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Was used, worn, resized, repaired, personalized, or altered.
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Was damaged after delivery by the customer.
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Is missing its original packaging.
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Does not match the product originally purchased.
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Was sent without prior authorization.
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Does not meet the conditions stated in this policy.
Nivarelle Rings will not make an unexplained deduction from an approved refund. There is no restocking fee.
16. Exchanges
Nivarelle Rings does not offer direct exchanges.
If you need a different size or product:
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Request a return for the original product.
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Send the approved return according to this policy.
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Receive the approved refund.
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Place a new order for the preferred product or size.
The new purchase will be treated as a separate order and will be subject to the product’s current availability, price, and shipping charge.
17. Order Cancellations
An order may be cancelled before it has been dispatched.
After dispatch, the order cannot be cancelled and the customer must follow the applicable return process after delivery.
Complete cancellation and address-modification requirements are available in our Shipping Policy.
18. Contact Information
Legal and Trade Name: Nivarelle Rings
Chat Support: Available 24/7 through the website chat
Business Address: 333 Johnson Ridge Ln, Thibodaux, LA 70301, United States
Contact Page: Contact Us
For faster assistance, include your order number and the email address used during checkout.
Do not send payment-card details through email or website chat.
19. Policy Updates
Nivarelle Rings may update this Return and Refund Policy if its return procedures or applicable requirements change.
The policy displayed on the website at the time of purchase will apply to the order unless applicable law requires otherwise.